Microsoft CRM

P2 extends the functionality of the core Microsoft Dynamics Customer Relationship Management (CRM) platform with a series of modular extensions designed to meet the unique requirements of Professional service Organizations.

Microsoft Dynamics CRM is an agile, intuitive and powerful application that manages client relations, marketing, sales and service activities from within the familiar Microsoft framework. The software is scalable, is available in multiple languages and is supported by a worldwide reseller network.

Microsoft Dynamics CRM provides and excellent development platform with a strong in-built security model, collaboration and workflow tools as well as outstanding search and reporting capabilities. Customization can be achieved rapidly and efficiently.

Marketing: Microsoft Dynamics CRM provides the ability to run and manage a variety of marketing campaigns, whether simple (quick) communications or complex campaigns with follow-up tasks and escalation alerts.

Sales: The Microsoft Dynamics CRM Sales Module allows the control of the pipeline of leads to opportunities and sales and the basic tools to record activities and interaction with Accounts and Contacts.

Service: The Microsoft Dynamics CRM Service Module allows contracts and cases to be managed. Cases can be assigned to queues or teams. A team (service) calendar allows multiple staff calendars to be controlled or viewed by other authorized staff members.

As part of your Microsoft technology stack, Microsoft Dynamics CRM integrates seamlessly with MS Office Outlook, Excel and Word as well as calling on the power of Microsoft SQL Server, SQL Integration Services and SQL Reporting Services. Microsoft CRM is a .Net application that can be run from a web browser and launched from within Outlook.

More information can be found at www.microsoft.com/crm